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We get asked many questions regarding our products, services and website and so have a compiled a brief list of our most popular FAQs which we hope you will find useful.

Who do I speak to if I have a technical query regarding a Moflash product?

If you wish to speak to a member of our technical team regarding a query of your product, please call our main number on 0121 440 5894 and select option 4 when prompted.

If one of your products is in stock, how long will it take for it to be despatched?

From receipt of order, we usually try and despatch your goods within 1-2 working days.

Do you allow for local pickup of my order?

We do allow for local pick up of your order, but please state this when ordering if you wish to collect.

How to buy our products ? - UK Sales

Direct Purchases: You can purchase our products directly* however, if you haven’t traded with us previously, this will be on a proforma basis only. We do require a purchase order or confirmation in writing by email/fax that you wish to order. By return, you will receive a proforma invoice for payment. Quoted lead times apply from receipt of ‘cleared’ payment.

Opening a Sales Account: To open a Moflash sales account (which will be completed via an application process) is subject to director approval.

UK National Distributors/Wholesalers: Moflash work closely with a national distribution network comprising of global distribution companies such as: RS Components and Farnell Electronics but also via a national wholesaler network. For contact details visit our distributor page.

*Note: Moflash reserves the right to refer your enquiry to one of our national distributors/wholesalers depending on the enquiry value.

How to buy our products ? - Export Sales

Direct Purchase: The option to purchase Moflash products in overseas territories directly is subject to non-exclusive agreements being in place in the territory in question.

Opening a Sales Account: To open a Moflash sales account* (which will be completed via an application process) is subject to director approval.

Export Distribution: Moflash works closely with a global distribution network comprising of local territory distributors and also global distribution companies such as RS Components and Farnell Electronics. Details of country outlets can be found on our distributor page to find a distribution partner closest to you.

*Note: This is subject to non-exclusive agreements being in place in the territory in question.

What payment methods do you accept?

We accept Credit Card, BACS and Cheque as forms of payment.

Can I use Skype to contact you?

We have the facility for Skype but this is strictly via prior appointment only.

What are your office hours?

Our UK offices are open:-

Mon-Fri 0800-1700

Do you have ISO 9001 certification?

We are ISO 9001 approved and you can download the certificate using the link below.

BSI ISO 9001

FM 558977
BSI ISO 9001:2008 Certificate

I'm a distributor who will be displaying your products at an exhibition. Do you need to know?

Great! Let us know in advance and we will include you on our events page.

Do you have any promotional material that I could use in an exhibition?

We have this short-form A5 booklet. Please contact us for a print quality version should this not be suitable.

What format are your downloadable CAD Files?

CAD files are available to download for selected products as zipped STEP files.

What format are your downloadable datasheets?

Datasheets are all web optimised PDF documents. A compatible web browser or PDF reader is required.

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